Your Trusted Managed Service Provider

 905.339.1940  sales@hycloud.ca

Our Services

Reliable cloud solutions that simplify, secure, and scale your business.


ExplorE What We  Do

Our Network Operations Center watches your systems around the clock: performance, availability, hardware health, and security alerts, all in real time. Most issues are identified and fixed before anyone in your office notices, and everything is documented so nothing depends on tribal knowledge. Patching, backup monitoring, incident response, and vendor escalations are all handled. You get one number to call, and most months you won't even need it.

  • 24/7 monitoring of networks, servers and workstations
  • Automated patching, applied after hours and never during your workday
  • Backup monitoring with verified results
  • Hardware health tracking that extends equipment lifespan
  • Vendor escalations handled for you, whether it's your ISP, hardware, or software
  • Predictable monthly cost with fewer surprise break/fix bills

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One breach can cost a small business more than years of IT budget, and attackers only need one way in. We guard every one with a layered security stack watched around the clock by a Security Operations Center: every laptop and server monitored for ransomware behavior, every email inspected for phishing, your Microsoft 365 and cloud apps checked for account takeover, and the dark web scanned for your staff's stolen credentials. When something is caught, it's isolated and remediated fast, usually before you know it happened.

  • 24/7 Security Operations Center monitoring and response
  • Advanced endpoint detection and response with rapid isolation
  • AI driven email protection, plus staff phishing training
  • Microsoft 365 and cloud application security monitoring
  • Dark web credential monitoring and alerts
  • Managed firewalls, secure Wi-Fi and VPN

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When something breaks, your team shouldn't have to figure out who to call. HyCloud's helpdesk is your single front door for technical support. We troubleshoot fast, resolve most issues on first contact, and when a problem needs deeper expertise, we own the escalation to senior engineers or third-party vendors so you're never bounced between providers. Reach us however works for you, whenever you need us.

  • Live support at any hour, for any device, anywhere
  • Four contact channels: phone, email, live chat and client portal
  • First-contact resolution focus, with most issues fixed on the spot
  • Escalations to senior engineers managed for you
  • Third-party vendor coordination handled on your behalf, whether it's your ISP, software, or hardware
  • Every request tracked from open to resolution so nothing falls through the cracks

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A backup you've never restored is a hope, not a plan. HyCloud backs up your physical and virtual servers, workstations, and Microsoft 365 data every night, seven days a week, then verifies every backup the next morning and acts on any failure immediately. Twice a month we perform actual test restores and confirm they work, so recovery day is never the first time your backup is put to the test. Whether it's a failed server, ransomware, or a file deleted by a disgruntled employee, we can restore your data and systems on-premises, in the cloud, or anywhere your business continuity plan requires.

  • Nightly backups, seven days a week, covering servers, workstations and Microsoft 365
  • Every backup verified daily, with failures actioned immediately
  • Test restores performed and confirmed twice a month
  • Hybrid recovery: restore on-premises, in the cloud, or anywhere
  • Cold storage retention for historical data
  • Protection against ransomware, hardware failure and malicious deletion

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Your team is probably already using AI, most likely on free personal accounts with no privacy controls and no company oversight. That's a data risk hiding in plain sight. HyCloud sets up the leading AI tools properly for business use. We help you choose between ChatGPT, Claude, and Microsoft Copilot, configure business accounts with the right data and privacy settings, connect Copilot to your Microsoft 365 environment, and show your team how to get real work done with these tools safely.

  • Tool selection guidance: ChatGPT, Claude, or Copilot for your workflows
  • Business grade account setup with proper data and privacy controls
  • Microsoft Copilot configured in your browser and across Microsoft 365
  • Safe use guidelines so client and company data stays protected
  • Practical onboarding so your team gets value from day one
  • Canadian privacy law (PIPEDA) considered at every step

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Microsoft 365 runs most of the modern workplace, which means when it isn't set up right, nothing feels right. HyCloud is your Microsoft 365 department. Our trained staff supports the full suite day to day, handles all administration behind the scenes, sets up new users and licenses as your team changes, and builds out SharePoint, Teams, and OneDrive so files, knowledge, and collaboration are organized instead of scattered. And because Microsoft doesn't back up your 365 data beyond short retention windows, we do.

  • Direct support for the full Microsoft 365 suite from trained staff
  • Complete administration: users, licenses, policies and security settings
  • New employee setup and departing employee offboarding handled fast
  • SharePoint team sites built around how your business actually works
  • Teams and OneDrive configured for organized, secure collaboration
  • Microsoft 365 data backed up nightly, because Microsoft doesn't do it for you

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Buying hardware and giving up office space for critical systems is now a thing of the past. HyCloud builds entire networks, servers, and business systems in Microsoft Azure, then manages everything: your subscription, your instances, your storage, your costs, and your security. We plan the migration, move your workloads without disrupting your business, keep performance and spending optimized, and protect it all with Microsoft's cloud security tools. Your applications become available around the clock, wherever your team works, without a server room to power, cool, and eventually replace.

  • Complete Azure environments: networks, servers and critical systems built for you
  • Migration planning and execution with minimal business disruption
  • Full subscription management: instances, storage, backups and access
  • Cost optimization, so you pay for what you use and not a dollar more
  • Security and compliance managed with Microsoft Defender for Cloud
  • Hosted entirely in Canada, across two Canadian Azure regions

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Big companies have a CIO who owns technology strategy, budgets, and risk. Your business faces the same decisions with nobody in that seat. HyCloud fills it. Our consulting starts with a comprehensive assessment of your environment, on premises, hybrid, or cloud, and delivers a plain-English audit report plus a prioritized, costed roadmap. And for businesses that want that thinking on tap, our vCIO service makes us your standing technology executive: planning budgets, reviewing progress quarterly, guiding purchases, and getting you ready for the questions cyber insurers now ask everyone.

  • Comprehensive IT assessment across on premises, hybrid and cloud
  • Plain-English audit report: vulnerabilities, inefficiencies and priorities
  • Prioritized, costed remediation roadmap you can act on
  • Ongoing vCIO leadership: budgets, quarterly reviews and vendor guidance
  • Cyber insurance readiness: gap analysis and questionnaire support
  • Project consulting for migrations, moves and major purchases

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Technology that empowers and protects you