Three ways, whichever is easiest in the moment:
Phone
(905) 339-1940
Email
support@hycloud.ca
In-app
submit a ticket directly from the HyCloud support app on any device we manage
Your Trusted Managed Service Provider
Three ways, whichever is easiest in the moment:
Phone
(905) 339-1940
Email
support@hycloud.ca
In-app
submit a ticket directly from the HyCloud support app on any device we manage
We provide 24/7 support. Critical issues are covered around the clock, every day of the year, not just business hours.
Yes. Our help desk and cyber security team provide 24/7 support for any issue. Not just emergencies. Whether it's a critical outage, a suspected security threat, or a routine request, there's a real person available to help at any hour, every day of the year.
Your request is logged, assigned a priority, and routed to the right person. You’ll get confirmation that it’s in our queue, and we keep you updated as we work it. The more detail you include up front, the faster we can resolve it.