We handle your IT.
You Grow Your Business.

Our Network Operations Center watches your systems around the clock: performance, availability, hardware health, and security alerts, all in real time. Most issues are identified and fixed before anyone in your office notices, and everything is documented so nothing depends on tribal knowledge. Patching, backup monitoring, incident response, and vendor escalations are all handled. You get one number to call, and most months you won't even need it.

• 24/7 monitoring of networks, servers and workstations
• Automated patching, applied after hours and never during your workday
• Backup monitoring with verified results
• Hardware health tracking that extends equipment lifespan
• Vendor escalations handled for you, whether it's your ISP, hardware, or software
• Predictable monthly cost with fewer surprise break/fix bills

One breach can cost a small business more than years of IT budget, and attackers only need one way in. We guard every one with a layered security stack watched around the clock by a Security Operations Center: every laptop and server monitored for ransomware behavior, every email inspected for phishing, your Microsoft 365 and cloud apps checked for account takeover, and the dark web scanned for your staff's stolen credentials. When something is caught, it's isolated and remediated fast, usually before you know it happened.

• 24/7 Security Operations Center monitoring and response
• Advanced endpoint detection and response with rapid isolation
• AI driven email protection, plus staff phishing training
• Microsoft 365 and cloud application security monitoring
• Dark web credential monitoring and alerts
• Managed firewalls, secure Wi-Fi and VPN

When something breaks, your team shouldn't have to figure out who to call. HyCloud's helpdesk is your single front door for technical support. We troubleshoot fast, resolve most issues on first contact, and when a problem needs deeper expertise, we own the escalation to senior engineers or third-party vendors so you're never bounced between providers. Reach us however works for you, whenever you need us.

• Live support at any hour, for any device, anywhere
• Four contact channels: phone, email, live chat and client portal
• First-contact resolution focus, with most issues fixed on the spot
• Escalations to senior engineers managed for you
• Third-party vendor coordination handled on your behalf, whether it's your ISP, software, or hardware
• Every request tracked from open to resolution so nothing falls through the cracks

A backup you've never restored is a hope, not a plan. HyCloud backs up your physical and virtual servers, workstations, and Microsoft 365 data every night, seven days a week, then verifies every backup the next morning and acts on any failure immediately. Twice a month we perform actual test restores and confirm they work, so recovery day is never the first time your backup is put to the test. Whether it's a failed server, ransomware, or a file deleted by a disgruntled employee, we can restore your data and systems on-premises, in the cloud, or anywhere your business continuity plan requires.

• Nightly backups, seven days a week, covering servers, workstations and Microsoft 365
• Every backup verified daily, with failures actioned immediately
• Test restores performed and confirmed twice a month
• Hybrid recovery: restore on-premises, in the cloud, or anywhere
• Cold storage retention for historical data
• Protection against ransomware, hardware failure and malicious deletion

HyCloud Computing is a Canadian managed service provider (MSP). In plain terms, we run, monitor, and protect your technology so your team can focus on the business instead of the IT.

Either. For businesses without dedicated IT, we act as your full IT department. For those with someone in-house, we take on the heavy lifting: 24/7 monitoring, security operations, patching, and after-hours coverage.

A predictable monthly fee based on the number of users and/or devices we support, so your IT cost is something you can plan around instead of a moving target.

Yes. Live agents answer requests 24/7/365, so there's a real person available at any hour, every day of the year. When an issue needs deeper expertise, it's escalated to our senior engineering team, with coverage tailored to your service agreement.

Call us at 905.339.1940, email sales@hycloud.ca, or fill out our contact form. We'll set up a short conversation to understand your needs and walk you through the next steps