Your Trusted Managed Service Provider

 905.339.1940  sales@hycloud.ca

Frequently Asked Questions


What we cover

Back to topics

It’s the system that lets us keep an eye on your devices around the clock, watching for failing hardware, missing updates, and early warning signs, and fix many issues remotely without interrupting your day. Most of the time you’ll never know we were there.

We back up your critical data and systems on a schedule, store copies safely off-site, and verify they actually restore. If hardware fails, a file is deleted, or ransomware hits, the question becomes “how quickly do we recover” instead of “did we lose everything.”

Yes, email, Teams, SharePoint, OneDrive, licensing, security settings, and user accounts. We handle the administration and the security hardening so your M365 environment is both running smoothly and properly protected.

Yes, both on-premises and cloud-based servers, including monitoring, patching, performance, and security. Whether your servers live in a closet down the hall or in Azure, we manage them the same way

Yes. We provision accounts, devices, and access for new staff, and we securely lock down accounts and recover equipment when someone leaves, an often-overlooked security gap that we close as part of normal service.

Yes. We can advise on, source, and configure the right equipment and licensing for your needs, so you’re not guessing or overbuying.


Technology that empowers and protects you