by HyCloud Team | Jun 30, 2025 | News
If you’re a small or mid-sized business, chances are you’ve heard the term “Managed IT Provider” or “MSP” tossed around. But what exactly does that mean—and more importantly, what do they actually do for your business? In short: a managed IT provider is like having...The Microsoft Teams Phone System is a modern, cloud-based communication platform that replaces outdated PBX hardware with a flexible, secure, and fully integrated calling solution. Built directly into Microsoft Teams, it allows your employees to make and receive calls from any device—desktop, laptop, tablet, or mobile—while accessing chat, meetings, and collaboration tools all in one place.
Unlike traditional PBX systems that rely on expensive physical hardware and fixed phone lines, Teams Phone uses voice-over-IP (VoIP) technology to deliver high-quality calling over the internet. This eliminates the need for bulky on-site equipment while providing advanced features such as call queues, auto attendants, voicemail-to-email, call recording, and seamless integration with Office 365 applications.
With centralized management, built-in security, and the ability to scale instantly as your business grows, the Microsoft Teams Phone System gives organizations a future-ready communication solution that enhances mobility, reduces operational complexity, and improves overall productivity.
ChatGPT Enterprise empowers every employee with an AI copilot — enhancing decision-making, reducing manual work, and enabling teams to focus on what truly matters: innovation and growth.
HyCloud will oversee and deploy ChatGPT for business to power your employees to be their most efficient selves. HyCloud will provision the tool, troubleshoot when needed, provision all connectors to other applications as needed (such as Teams, SharePoint and Outlook)
ChatGPT Business is also provisioned so your valuable company data is never shared or used to train the model, allowing you full assurance that the data you provide to ChatGPT remains yours.
Keeper Security is a secure password vault that fits right into your device, browser and smartphone allowing you to keep all your passwords safe and secure, as well as storing MFA codes and randomizing passwords to ensure your accounts are safe.
SharePoint Software-as-a-Service (SaaS) allows businesses to share and manage content, knowledge, and applications to empower teamwork, quickly find information, and seamlessly collaborate across the organization. SharePoint enables dynamic and productive team sites for every project team, department, and division. Share files, data, news, and resources. Customize your site to streamline your team’s work. Collaborate effortlessly and securely with team members inside and outside your organization, across PCs, Macs, and mobile devices.
Microsoft 365 is an integrated solution, bringing together the best-in-class productivity of Office 365 with advanced security and device management capabilities to help safeguard your business. This latest offering from Microsoft combines the best of breed technologies together in a single package, helping your business to achieve more.
HyCloud provides direct support for Microsoft 365 with our trained staff to solve issues regarding the application suite, as well as provide administrator support, provision new resources and users within 365, and backup all relevant data.
Secure your cloud, empower your business.
Microsoft Defender for Cloud is a unified security management and threat protection solution that helps you safeguard hybrid and multicloud environments. With intelligent risk assessment, advanced threat detection, and built-in compliance tools, Defender for Cloud delivers end-to-end visibility and control across your workloads. Reduce vulnerabilities, strengthen security posture, and respond to incidents faster — all powered by Microsoft’s global threat intelligence. Defend smarter. Operate confidently.
HyCloud assists clients with planning and migrating workloads to Azure, optimize costs and performance. We provide Management, Optimization, Security & Compliance
Investing in Hardware and using up Office Space for critical digital services is now a thing of the past. HyCloud can build entire networks, Servers, and critical systems in the Azure Cloud for your business, so all applications and resources are available in the cloud, 24/7 and wherever you need them.
HyCloud delivers comprehensive on-premises virtualization services designed to optimize the performance, reliability, and efficiency of your local infrastructure. We architect and deploy highly available virtual environments that consolidate hardware, reduce resource waste, and provide a scalable foundation for your critical business applications.
Our team manages every stage of your virtualized environment—from design and provisioning to ongoing monitoring, maintenance, and optimization. By leveraging industry-leading virtualization platforms, we ensure your servers run securely, efficiently, and with maximum uptime. Whether you need to improve system performance, simplify management, expand capacity, or strengthen your disaster recovery capabilities, HyCloud provides a tailored on-prem virtualization solution that evolves with your business.
HyCloud backs up all SharePoint, OneDrive, Teams and Outlook data, so all emails and work documents have daily backups in case work is ever lost, or audits must be pulled.
HyCloud backs up Physical and Virtual Servers running critical business Services so that in the event of something catastrophic, rather than data loss, and downtime for rebuild, we can quickly bring back the Server to a working state and keep your team working.
Our Endpoint Management Solutions monitor and manage all Windows, MAC, iOS, Android and Linux devices to automatically track software and hardware inventory, apply patch management, manage mobile device management (MDM), deploy operating systems and applications, deploy antivirus client management, and supply remote control options. Part of our solution extends into our client networks fully documenting the entire network configuration for each site.
HyCloud’s Endpoint Management provides detailed real time information to the HyCloud Team about all company devices. This allows us to preform regular health checks to ensure employees are working at 100% efficiency. It also allows us to automatically keep devices and applications up to date, so you are always using the latest and greatest both in productivity and security. Lastly it allows us to remote in (with consent) to any workstation in seconds, making it feel like you have your own in house IT Team resolving any issues you may have.
HyCloud’s helpdesk serves as the primary point of contact for customers who need technical assistance. Our team troubleshoots issues, resolves problems quickly, and coordinates escalations to senior engineers or third-party vendors when necessary.
Clients can reach our helpdesk through multiple convenient channels—including phone, email, live chat, the customer portal, and our virtual assistant—ensuring support is always accessible.
Available 24x7x365, HyCloud’s helpdesk delivers reliable support for any device, anywhere, anytime, keeping your team productive and your systems running smoothly.
We provide new and existing clients with expert guidance across on-premise, hybrid, and public cloud environments. Our consulting approach begins with understanding your business, identifying your operational goals, and uncovering any existing concerns within your IT ecosystem. Using a comprehensive IT assessment tool, we analyze your infrastructure to evaluate risk levels, asset allocation, performance gaps, and other critical elements of your network.
Following the assessment, we deliver a detailed audit report that highlights vulnerabilities, inefficiencies, and areas needing improvement. This report becomes the foundation for a clear, actionable plan designed to strengthen your environment, improve reliability, enhance security, and align your technology with your business strategy.
Ransomware and Data theft is a very real threat in today’s world. Data can be stolen causing harm to your business, or costing your business money paying to get it back. HyCloud’s Anti Virus and End Point Detection response prevent’s these issues from happening at the device level, and our AI Email scanning software stops phishing attempts before they even get the chance.
HyCloud uses a combination of a hardware appliance and security software to provide a comprehensive solution, bringing enterprise-grade security to any organization. Our network security services range from Intrusion Prevention (IPS), URL filtering, Gateway AntiVirus, application control, and spam protection to services fighting advanced threats such as sandboxing, data loss prevention, ransomware and data breaches.
Protect what matters most with next-generation Endpoint Detection and Response (EDR). Our advanced platform delivers real-time visibility, AI-powered threat detection, and one-click remediation to stop cyber threats before they stop you. Built for today’s evolving digital landscape, EDR empowers your security team to detect, investigate, and respond to attacks instantly — keeping your business safe, compliant, and always moving forward. See it. Stop it. Secure it.
HyCloud provides Cloud Based Disaster Recovery, which will minimize downtime, reduce the risk of data loss, and keep your business safe. By utilizing a hybrid backup solution, we can restore customer data and systems on-premises, in the cloud, or anywhere as required by the client’s business continuity plan.
Our solution backs up both M365 data and essential Servers and workstations. This means if important data goes missing, or is deleted intentionally by a disgruntled employee we always have daily backups of all files and can restore. This can save days or even weeks of work progress that otherwise would simply be gone.
HyCloud’s Network Operations Center (NOC) continuously monitors, manages, and maintains both our internal infrastructure and client networks. We track system performance, service availability, hardware health, and security-related alerts in real time, enabling us to proactively identify and remediate issues before they become critical. Our NOC ensures stable operations by handling patching, backup monitoring, incident response, and vendor escalations—keeping your network reliable, secure, and operating at peak performance.
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