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HyCloud Computing Inc. – Privacy Policy

This privacy policy discloses the privacy practices for www.hycloud.ca. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Activity Log

This feature only records activities of a site’s registered users, and the retention duration of activity data will depend on the site’s plan and activity type.
Data Used: To deliver this functionality and record activities around site management, the following information is captured: user email address, user role, user login, user display name, hycloud.ca and local user IDs, the activity to be recorded, the hycloud.ca-connected site ID of the site on which the activity takes place, and the timestamp of the activity. Some activities may also include the actor’s IP address (login attempts, for example) and user agent.
Activity Tracked: Login attempts/actions, post and page update and publish actions, comment/pingback submission and management actions, plugin and theme management actions, widget updates, user management actions, and the modification of other various site settings and options. Retention duration of activity data depends on the site’s plan and activity type.
Data Synced: Successful and failed login attempts, which will include the actor’s IP address and user agent.

Comment Likes

This feature is only accessible to users logged in to hycloud.ca.
Data Used: In order to process a comment like, the following information is used: hycloud.ca user ID/username (you must be logged in to use this feature), the local site-specific user ID (if the user is signed in to the site on which the like occurred), and a true/false data point that tells us if the user liked a specific comment. If you perform a like action from one of our mobile apps, some additional information is used to track the activity: IP address, user agent, timestamp of event, blog ID, browser language, country code, and device info.
Activity Tracked: Comment likes.

Contact Form

Data Used: The contact form submission data — IP address, user agent, name, email address, website, and message — is submitted to the Akismet service (also owned by Automattic) for the sole purpose of spam checking. The actual submission data is stored in the database of the site on which it was submitted and is emailed directly to the owner of the form (i.e. the site author who published the page on which the contact form resides). This email will include the submitter’s IP address, timestamp, name, email address, website, and message.
Data Synced: Post and post meta data associated with a user’s contact form submission. The IP address and user agent originally submitted with the comment are synced, as well, as they are stored in post meta.

Google Analytics

Data Used: Please refer to the appropriate Google Analytics documentation for the specific type of data it collects.
Activity Tracked: This feature sends page view events (and potentially video play events) over to Google Analytics for consumption.

Infinite Scroll

Data Used: In order to record page views via hycloud.ca Stats with additional loads, the following information is used: IP address, hycloud.ca user ID (if logged in), hycloud.ca username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code.
Activity Tracked: Page views will be tracked with each additional load (i.e. when you scroll down to the bottom of the page and a new set of posts loads automatically). A page view event will also be sent to the appropriate Google Analytics account with each additional load.

Likes

This feature is only accessible to users logged in to hycloud.ca.
Data Used: In order to process a post like action, the following information is used: IP address, hycloud.ca user ID, hycloud.ca username, hycloud.ca-connected site ID (on which the post was liked), post ID (of the post that was liked), user agent, timestamp of event, browser language, country code.
Activity Tracked: Post likes.

Mobile Theme

Data Used: A visitor’s preference on viewing the mobile version of a site.
Activity Tracked: A cookie (akm_mobile) is stored for 3.5 days to remember whether or not a visitor of the site wishes to view its mobile version.

Notifications

This feature is only accessible to registered users of the site who are logged in to hycloud.ca.
Data Used: IP address, hycloud.ca user ID, hycloud.ca username, hycloud.ca-connected site ID and URL, Jetpack version, user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Some visitor-related information or activity may be sent to the site owner via this feature. This may include: email address, hycloud.ca username, site URL, email address, comment content, follow actions, etc.
Activity Tracked: Sending notifications (i.e. when we send a notification to a particular user), opening notifications (i.e. when a user opens a notification that they receive), performing an action from within the notification panel (e.g. liking a comment or marking a comment as spam), and clicking on any link from within the notification panel/interface.

Protect

Data Used: In order to check login activity and potentially block fraudulent attempts, the following information is used: attempting user’s IP address, attempting user’s email address/username (i.e. according to the value they were attempting to use during the login process), and all IP-related HTTP headers attached to the attempting user.
Activity Tracked: Failed login attempts (these include IP address and user agent). We also set a cookie (jpp_math_pass) for 1 day to remember if/when a user has successfully completed a math captcha to prove that they’re a real human.
Data Synced: Failed login attempts, which contain the user’s IP address, attempted username or email address, and user agent information.

Search

Data Used: Any of the visitor-chosen search filters and query data in order to process a search request on the hycloud.ca servers.

Sharing

Data Used: When sharing content via email, the following information is used: sharing party’s name and email address (if the user is logged in, this information will be pulled directly from their account), IP address (for spam checking), user agent (for spam checking), and email body/content. This content will be sent to Akismet (also owned by Automattic) so that a spam check can be performed. Additionally, reCAPTCHA (by Google) is enabled by the site owner and therefore the sharing party’s IP address will be shared with that service. You can find Google’s privacy policy here.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 905-339-1940 or via email to info@hycloud.ca.

Hycloud Computing Digital Transformations

We leverage the cloud to assist our clients with their digital transformation providing hybrid-cloud solutions and technical support for businesses. With our expertise in technology, we ensure you get the professional services you expect. Free your time and let us transform your business.

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CONTACT

HyCloud Computing Inc.
1-60 Marycroft Avenue
Woodbridge, ON L6J 7X6 Map
Main 905.339.1940

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